e-fiducia provides you with two convenient support options:
Live Customer Support:
e-fiducia Customer Services representatives are available to answer your questions Monday to Friday from 8AM to 8PM at (205) 458-5099.
e-Mail Support:
For more information about e-fiducia, please Email contact@libertech.net or contact our Customer Service Department
What do I do if I have questions or technical problems?
e-fiducia provides live customer service support Monday to Friday from 9AM to 5PM CST at (205) 458-5099 to handle any questions you may have. If you have concerns at other times, you may leave a detailed message at this number, and a representative will respond to you the next business day. You may also contact our Customer Service department via e-mail at contact@libertech.net.
What if I lose my Internet connection in the middle of an interactive session?
If your connection is lost, please re-launch the session by clicking on the link in your invitation e-mail. You can also access the link by logging in to your e-fiducia personal home page at our website (www.e-fiducia.com).
How do I update information in my profile?
You can update information in your profile by logging in to our website and clicking Edit Your Profile. If you prefer, you can also call e-fiducia Customer Service at (205) 458-5099 or via e-mail at contact@libertech.net.
What if I forget my User ID or Password?
If you cannot remember your User ID or Password, simply click Forgot Your User ID/Password? on our website homepage. You will then be prompted to supply the answer you provided during registration to the Login Retrieval Question (i.e., town you were born in or mother’s maiden name). Your login information will then be e-mailed to you within 5 minutes. You may also contact e-fiducia Customer Service at (205) 458-5099.
What types of interactive sessions does e-fiducia offer?
Interactive sessions are generally one formats: eSurvey.
· eSurvey sessions are grounded in market research. These sessions explore your attitudes and perceptions about a variety of issues of relevance to your courtroom.
How long will interactive sessions take to complete?
We make every effort to ensure that our interactive sessions recognize the value of our member’s time. While times may vary from individual to individual, a typical eSurvey session will take approximately five (5) minutes to complete.
How long do you make interactive sessions available?
An interactive session’s availability will vary greatly based on the number of participants we are being asked to recruit on behalf of the sponsor. In general, eSurvey sessions will have fewer participants; enrollment for these sessions may therefore close faster. To ensure you are able to participate in a session, we respectfully suggest that you complete interactive sessions at your earliest convenience after receiving an e-mail invitation.
Can I refer colleagues to register to participate?
We welcome colleague referrals to join the e-fiducia panel. Because the criteria for selection of the professionals come from the sponsoring company, however, we cannot guarantee your colleague will be invited to participate in a given interactive session.
What information do you disclose to other parties about me?
As stated in our Privacy Policy, e-fiducia is committed to protecting the privacy of professionals that register or participate in interactive sessions, or view information on our website (www.e-fiducia.com). We provide your name, address, and date / time of participation in interactive sessions to sponsors to inform them which professionals completed a given interactive session and when. Please note that the specific responses you provide during interactive sessions will not be disclosed to the company sponsoring the session. Your responses will only be disclosed to sponsors in an aggregated manner such that they cannot be identified with you as an individual. As part of our service commitment to you, we may use your specific responses to contact you about participating in future interactive sessions that may be of particular relevance to you.
What may I do with the information provided during interactive sessions?
The information you review during interactive sessions is provided to you on a confidential basis. You may not distribute any information or materials to any other party unless otherwise indicated or as specifically permitted by us. You are bound by the Terms of Service that you accepted as part of your registration.
What are “cookies”?
A cookie generally refers to a piece of information that your computer’s browser temporarily saves about you. When a web server interacts with your browser, it accesses this information (your login, requests, preferences, etc.) to learn more about your on-line preferences. Cookies last for either a short or a long time, or they may not be accepted at all depending on your browser.